Privacy Policy

THE HEALTHY LABEL (BY MEGAN BOSWELL) SITE AND SERVICES: PRIVACY POLICY

Updated April 28, 2020

We respect your privacy

Megan Allison Boswell ABN 63 360 223 362 (“The Healthy Label”, “us”, “we”, “our”) respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), and such other State legislation as may apply in relation to personal information which is health information at the time of collection, and to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

You may contact us by emailing us at: megan@thehealthylabel.com if you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns. For further information on your privacy rights go to: www.privacy.gov.au.

 

What personal information is collected

The Healthy Label will, from time to time, receive and store personal information you submit to our through our website (www.thehealthylabel.com) and, where applicable, our associated social media channels (“Site”), or in the course of providing our services in person, verbally and/or in writing from time-to-time.

You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us, such when you register an enquiry, request an assessment for the purposes of nutritional counselling, purchase a nutritional or other health plan or associated package, purchase an eBook, or otherwise in the course of providing our services at any other time from time-to-time; when we receive enquiries through the Website and when the Website is otherwise accessed or used; when we receive enquiries via email; and from third party service providers – when they are engaged to supply services to us (such as professional services), provide information to us or invoice us for the provision of services.

The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, email address, age, weight, and any medical conditions or allergies/intolerances, billing information and other personal information including health information. If you do not provide us with all the information we request, we may not be able to deliver our Services.

 

How we collect your personal information

The Healthy Label collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

 

How we use your personal information

The Healthy Label may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

The Healthy Label will use personal information only for the purposes that you consent to. This may include to:

(a)     provide you with products and services during the usual course of our business activities;

(b)     administer our business activities;

(c)     manage, research and develop our products and services;

(d)     provide you with information about our products and services;

(e)     communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and

(f)      investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

 

Health information

We comply with the Privacy Act and such other State legislation as may apply in relation to health information in the collection, use and disclosure of all health information (as defined in the Privacy Act and associated Australian Privacy Principles). We collect your health information:

a)   from our customers when they request an assessment for the purposes of nutritional counselling, and/or purchase a nutritional plan or associated package;

b)   as necessary for the provision of our services, but only as necessary for the provision of our services, or as otherwise in accordance with your consent, or as may be required by law including Court order;

c)    only from you (or from someone authorised by you) (including your caregiver if you have one);

d)   with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;

e)   with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at: megan@thehealthylabel.com. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

 

Disclosure of your personal information

The Healthy Label may disclose your personal information (excluding health information) to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

 

General Data Protection Regulation (GDPR) for the European Union (EU)

The Healthy Label will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

  • We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

  • We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

  • We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

  • We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

  • We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

  • We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

  • You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. The Healthy Label complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

Except as otherwise provided in the GDPR, you have the following rights:

(a)     to be informed how your personal information is being used;

(b)     access your personal information (we will provide you with a free copy of it);

(c)     to correct your personal information if it is inaccurate or incomplete;

(d)     to delete your personal information (also known as "the right to be forgotten");

(e)     to restrict processing of your personal information;

(f)      to retain and reuse your personal information for your own purposes;

(g)     to object to your personal information being used; and

(h)     to object against automated decision making and profiling.

 

Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

We may ask you to verify your identity before acting on any of your requests.

 

Security of your personal information

The Healthy Label is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at megan@thehealthylabel.com.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

 

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to megan@thehealthylabel.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

This Privacy Policy forms part of our Terms of Use and therefore the agreement between you and us (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.thehealthylabel.com. Depending on the nature of the change, we may announce the change on the www.thehealthylabel.com homepage or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our services.

Website

When you visit our website

When you come to our website (thehealthylabel.com), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

 

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Healthy Label is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.